🔒 Your Privacy

Your Privacy
Matters to Us.

We collect only what we need, use it only to serve you, and never sell it to anyone. Full stop.

Effective date: May 2026  ·  Applies to: pickaroo.com.au and Pickaroo booking services

The short version — in plain English:

✓ We collect only what's needed to do the job ✓ We contact you only about your booking ✓ You can request deletion of your data anytime ✗ We never sell your data ✗ No targeted advertising ✗ No tracking cookies
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What We Collect

We collect personal information that you voluntarily provide to us when you request a quote or book a service. This may include:

  • Contact details: Your name, phone number, and email address (if provided)
  • Service details: Pickup and drop-off addresses, service type, preferred date and time, and any notes or instructions you provide
  • Photos: Images you optionally upload to help us quote accurately (e.g. photos of items to be moved or rubbish to be removed)
  • WhatsApp messages: The content of messages exchanged between you and Pickaroo as part of booking and coordinating the service

We do not collect payment card numbers or banking details. Payments are made directly on the day via cash, EFTPOS, or bank transfer — no payment data is stored by Pickaroo.

We do not intentionally collect personal information from children under 18. Our services are directed to adults.

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How We Use Your Data

We use the information you provide solely for the purposes of delivering the service you've requested. Specifically:

  • To contact you via WhatsApp, phone, or email to confirm and coordinate your booking
  • To provide you with a quote for the service described
  • To send reminders or follow-up messages relating to your booked job
  • To improve our services based on general, non-identifying patterns (e.g. understanding common job types)

We do not use your personal information for marketing communications without your explicit consent. If you opt in to receive updates or promotions, you can unsubscribe at any time by messaging us at info@atlasia.com.au.

We will only retain your information for as long as reasonably necessary to provide our services and for basic administrative record-keeping purposes.

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How We Store & Protect It

We operate as a small local business and handle personal data accordingly. Customer booking information is managed within our WhatsApp Business account and any operational notes kept securely on the devices used to manage bookings.

Our website form data may be stored in browser localStorage on the device used to submit the form. This is not transmitted to a third-party server. Communication about your booking happens via WhatsApp, which uses end-to-end encryption.

We take reasonable precautions to protect your information from loss, misuse, unauthorised access, and disclosure. This includes:

  • Keeping devices used for business communications password-protected and locked
  • Not sharing your personal details with anyone outside of the Pickaroo team
  • Deleting personal information when it is no longer required for our purposes

No method of transmission or storage is 100% secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

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What We Don't Do

✗We don't sell your data. Your personal information is never sold, rented, or traded to any third party, ever.
✗We don't share with third parties except where required by law (e.g. a valid court order or regulatory obligation).
✗We don't use your information for targeted advertising — not on Facebook, Google, or anywhere else.
✗We don't store payment card details. All card payments are processed via our EFTPOS terminal at the point of service.
✗We don't send marketing messages to you unless you've specifically asked to receive them.
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Cookies & Tracking

Our website does not use tracking cookies or behavioural analytics tools (such as Google Analytics, Facebook Pixel, or similar). We do not build advertising profiles from your visit.

The site may use minimal browser localStorage for form functionality — for example, to preserve form fields if you navigate away and return. This data stays on your device and is not transmitted to us unless you submit the form.

If we add analytics tools in the future (e.g. to understand which pages are most visited), we will update this policy and provide notice where practicable. Any such tools would be used only for improving the website, not for advertising.

You can clear localStorage at any time through your browser's settings.

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Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the following rights regarding your personal information held by Pickaroo:

Right of Access

You can request a copy of any personal information we hold about you at any time.

Right to Correction

If your information is inaccurate or out of date, you can ask us to correct it.

Right to Deletion

You can ask us to delete your personal information. We'll honour this unless we're required by law to retain it.

Right to Complain

If you believe we've mishandled your information, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, contact us at info@atlasia.com.au or via WhatsApp. We'll respond within a reasonable timeframe — typically within 7 business days.

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Contact Us About Privacy

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal information, please get in touch:

We're a small, local team — when you contact us about privacy, you're talking to the same person who runs the business. We take your privacy seriously and will respond thoughtfully.

This policy may be updated from time to time. The current version will always be available at pickaroo.com.au/privacy.html. Significant changes will be communicated to customers who have active or recent bookings.

Book a Job → Read Terms →
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