Everything you need to know about booking, pricing, and what happens on the day. No corporate waffle — just plain English.
Our minimum charge is $120, which covers the first hour of work plus travel to your location anywhere in Greater Melbourne. This applies to all services — moves, pickups, and rubbish removal.
We keep pricing simple and transparent:
Surcharges (always disclosed upfront) include: stairs, heavy items, after-hours, and weekends. No surprise fees at the end.
You pay on the day, after the job is complete. We don't ask for deposits or upfront payment (except in rare cases for very large jobs, which we'll discuss with you beforehand).
Once we're done and you're happy, we'll settle up on the spot.
We accept:
No payment apps like PayID or PayPal required, but we can accommodate those too — just ask.
We're always upfront about potential extras. Here's what may apply:
Yes — after you submit your quote request (via our quote form or directly on WhatsApp), we'll send you a confirmed quote via WhatsApp within 30 minutes during operating hours (7am–8pm daily).
The WhatsApp quote confirms the price, service, and time. Your reply constitutes acceptance of the booking. Quotes are valid for 48 hours.
There's no set minimum — we can often accommodate bookings the same day, subject to availability. For busy periods (weekends, end of month, end of lease periods), we recommend booking 2–5 days in advance to secure your preferred time.
Planning a larger move (3+ bedrooms)? A week's notice helps us ensure we have the right crew.
Yes! Same-day bookings are often available. The fastest way to check is to WhatsApp us directly with your details and we'll confirm availability immediately.
We cover all of Greater Melbourne, including:
Not sure if we cover your area? Just ask — we're generally flexible.
Life happens — we get it. We ask for 24 hours' notice to reschedule or cancel at no charge. This gives us time to fill the slot.
Cancellations with less than 24 hours' notice may incur a $60 callout fee, particularly if our team has already mobilised. We'll always be reasonable about this — just let us know as soon as you can.
Yes — we work 7 days a week, including public holidays. A weekend surcharge of +$30 applies on Saturdays, Sundays, and public holidays.
Operating hours are 7am to 8pm every day of the year (excluding Christmas Day — even we need a break!).
Pretty much anything that fits in our van safely:
For safety and legal reasons, we cannot transport:
If you're unsure about a specific item, just ask us on WhatsApp before booking.
We can assist with basic disassembly and reassembly — think bed frames, flat-pack furniture, and standard shelving. We carry basic tools for this.
For complex or custom furniture, specialist joinery, or items requiring special tools, we'd recommend a dedicated assembly service. We can point you in the right direction.
We operate a standard Luton van (approx. 17–20 cubic metres), which can handle most 1–2 bedroom moves in a single run. For larger homes, we may do multiple runs or bring a larger vehicle.
If you have a lot of gear, just let us know when booking and we'll advise whether one van is sufficient or if you'd need to book additional capacity.
Absolutely — this is one of our most popular services! We'll go to the seller's address, pick up your item, and deliver it to your home. You don't even need to be there for the pickup (though the seller does).
Marketplace pickups start from $120 and vary based on distance and item size. Just send us the seller's address, your address, and a description of what we're picking up.
We strongly prefer someone to be present at both the pickup and drop-off locations to let us in, direct us, and do a final check. This also protects you in terms of confirming everything arrived safely.
If you can't be there, arrange for a trusted person (friend, family member, property manager) to be present. For rubbish removals, it may be possible to proceed with specific access arrangements — chat to us first.
A little prep goes a long way and helps things run faster (which saves you money on hourly jobs):
Move durations vary based on property size, access, and how prepared everything is. Rough guides:
Stairs, lifts, long carries, and packing time all add to the duration. We'll give you a realistic estimate when you book.
We don't supply boxes or packing tape, but we do bring furniture blankets and straps to protect your items in the van during transit.
For boxes, we recommend checking your local supermarket or bottle shop for free boxes, or Bunnings and IKEA for affordable options. We're happy to recommend suppliers if you ask.
We take every care with your belongings — furniture blankets, straps, and careful loading are standard practice. We carry basic public liability coverage.
However, we're not liable for pre-existing damage or for items that weren't packed or secured adequately. For high-value or fragile items (art, antiques, electronics), please let us know in advance so we can take extra precautions.
We take most household and light commercial rubbish, including:
No — tip entry fees are charged separately, on top of our service fee. The entry fee at Melbourne transfer stations is typically $15–$40 depending on the load weight and facility.
We'll always let you know what the tip fee came to and show you the receipt. There's no markup on tip fees — we pass the exact cost on to you.
Rubbish removal is priced by van load volume:
Not sure how much rubbish you have? Send us some photos on WhatsApp and we'll give you an estimate. Tip fees are additional (see above).
Yes, often! Same-day rubbish removal is one of our most frequent requests. WhatsApp us with your address and a rough description or photos of what needs to go, and we'll confirm availability right away.